Refund policy

Return Policy

Effective Date: October 1, 2024

Thank you for purchasing from Sunflower Technologies Limited. We hope you are fully satisfied with your purchase. If you need to return an item, please follow the guidelines outlined in this return policy.

1. Right of Withdrawal

   In accordance with EU law, you have the right to cancel your order within 14 days from the receipt of your products, without providing any reason. The withdrawal period expires 14 days after the day you (or a third party designated by you, other than the carrier) take physical possession of the goods.

2. How to Initiate a Return

   To exercise your right of withdrawal, please follow these steps:

   • Notify Us: Contact us at info@sunflower.solar to inform us of your decision to return the product. You may use the model withdrawal form below, though it is not mandatory.

     Model Withdrawal Form: To: Sunflower Technologies Limited
     Email: info@sunflower.solar

     I hereby notify you of my withdrawal from the contract concerning the sale of the following goods:

     • Product Name: [Insert product name]

     • Order Number: [Insert order number]

     • Ordered on: [Insert order date]

     • Received on: [Insert receipt date]

     • Return of Goods: Return the items within 14 days from the date you notified us of your decision to withdraw. You are responsible for the return shipping costs.

3. Condition of Returned Items

   To be eligible for a return, items must be:

   • Unused and in their original packaging.
   • Complete with all accessories, instructions, and any promotional materials.

4. Refunds

   Once we have received and inspected your returned items, we will inform you of the approval or rejection of your refund. If your return is approved, the refund will be processed within 14 days of receiving the returned items. The refund will be made using the same payment method used for the initial transaction.

5. Exceptions

   The right of withdrawal does not apply to:

   • Custom-made or made-to-order items.

6. Contact Us

   For any questions regarding returns or our return policy, please contact us at: info@sunflower.solar